FAQs

Frequently Asked Questions (FAQs)

Here at K Beauty by Material, we want to provide you with all the information you need. Please review our frequently asked questions below:

1.Product Authenticity
Q: Where do your products come from?
A: We source all our products directly from the manufacturer or official retailers in South Korea. You can trust that we only sell 100% genuine and new items in our store.

2.Shipping
Q: What is your shipping policy?
A: We offer free standard shipping in Canada (via UPS or USPS) for purchases with a subtotal of $55 and over, after any promotions and discounts have been applied.

3.Payment
Q: How can I pay for my order?
A: We accept payments via Visa, Mastercard, PAYPAL, Apple Pay, and Google Pay.

4.Order Processing
Q: When will my order be shipped?
A: We aim to ship out orders on the same business day after the payment is clear. If there are any issues with your order, we will contact you promptly.

5.Delivery Time
Q: How long does it take for my order to arrive?
A: Standard Mail orders typically arrive within 2-7 business days on average in Canada.

6.Order Tracking
Q: How can I track my order?
A: Once your order has been shipped, we will send you a shipping confirmation email containing a link to track your order on the carrier's website. By clicking the link, you can check the status of your order during transit.

7.Sales Tax
Q: Is there a sales tax charge on my order?
A: No, we are a company based in Port Moody, BC, Canada, and sales tax is not applied to your order.

8.Contacting Us
Q: How can I contact K Beauty by Material?
A: You have two options:
Click 'Contact Us' on the bottom left of the page to send an email directly to us. Please ensure you provide your correct email address for a response.
You can also leave a message by clicking “Facebook Messenger Chat” on the right sticky tools.

9.Promotional Codes
Q: Can I use multiple promotion codes on a single order?
A: Our website allows the use of one promotional code per single order. Promotional codes cannot be combined with other promotional codes on the same order.

10.Product Recommendations
Q: Is it possible to get advice on which products are best for me?
A: Absolutely! We'd be delighted to assist you. Please email us at info@kbeautybymaterial.com with your questions, and we'll do our best to reply as soon as possible.